Frequently Asked Questions
Everything you need to know about our ice cream and delivery.
How do you ship ice cream without it melting?
We pack our pints in insulated shipping containers with enough dry ice to keep them frozen solid for up to 48 hours in transit. Your ice cream will arrive perfectly frozen and ready for the freezer.
Do you offer vegan or dairy-free options?
Yes! We always have a variety of chef-driven, dairy-free, and vegan flavors available. These are made with high-quality alternatives like coconut cream or oat milk to ensure the same creamy texture as our traditional scoops.
What happens if my order arrives late or damaged?
We guarantee that your ice cream will arrive frozen. If your order is delayed by the carrier or arrives melted, please contact our customer support team immediately with your order number for a replacement or a full refund.
Can I customize the flavors in my shipping pack?
Absolutely. Our 'Pick Your Own' packs allow you to select your favorite signature flavors and seasonal limited-edition pints to create your perfect custom collection.
Do you offer gift cards or corporate gifting?
We offer both digital and physical gift cards. For large corporate orders or bulk gifting, please reach out to our dedicated concierge team to coordinate shipping to multiple addresses.
Are your ingredients ethically sourced?
We pride ourselves on using cream from grass-fed cows and partnering with local artisans, farmers, and producers who share our commitment to sustainability and high-quality food systems.