Returns & Exchanges

At Salt & Straw, we take pride in the quality of our small-batch ice cream and want you to love every scoop. Due to the perishable nature of our products, we cannot accept physical returns, but we are committed to making it right if your order doesn't arrive in perfect condition.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your shipment for any signs of damage or excessive melting that may have occurred during transit.

• 2.
  Contact Our Team

  If there is an issue with your order, email our customer support within 48 hours of delivery with your order number and photos of the product.

• 3.
  Quality Assessment

  Our team will review your claim and determine if a replacement shipment or a digital gift card is the best solution to resolve the issue.

• 4.
  Resolution Delivery

  Once approved, your replacement order will be prioritized for the next available shipping window or your credit will be issued immediately.